Last updated: October 2026
By accessing or using Moveguide, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.
Moveguide is a housing intelligence platform that helps users find verified, pre-inspected properties and neighborhoods in Nigeria. We provide AI-powered recommendations through Avis, our living companion.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@moveguide.co if you suspect unauthorized access.
Every hotel, resort and shortlet on Moveguide is verified before it goes live. Hosts are responsible for their listings being accurate and for the stay they provide; book and pay through Moveguide so your booking is protected.
You may not use Moveguide to post false or misleading information, harass other users, attempt to gain unauthorized access to our systems, or use our platform for any illegal purpose.
All content, trademarks, and technology on Moveguide are owned by Moveguide Technologies. You may not reproduce or distribute our content without written permission.
Moveguide is not liable for any indirect, incidental, or consequential damages arising from your use of our platform. Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim.
Membership is free. Everyone starts at Solo with a welcome bonus of points, which also count toward Silver for your first 12 months. Higher levels come from your paid, completed stays in the last 12 months — points (1 for every ₦100 spent) or how many stays, whichever gets you further. A level above Solo is held for at least 12 months and then moves down at most one level; Solo never lapses. Ghost is by invitation only.
Points are earned on completed stays (not cancelled ones), have no cash value and can't be sold or transferred, except by turning them into a gift through Membership. Each level's reward is given once. Stay credit — from rewards, points or a friend's gift — can only be used on Moveguide bookings, covers up to half of a booking, lasts 12 months and can't be withdrawn as cash. A gift is claimed by signing up to Moveguide; one not claimed within 60 days returns to the sender.
Perks marked “Soon” aren't available yet. We may change Membership's levels and rewards with notice, without taking away points or credit you already have. Points or credit gained through fraud, abuse or bookings that are refunded may be removed.
The nightly price shown for a stay is what you pay a night. At checkout come a 5% service charge and VAT at 7.5%; the total is shown before you pay.
Some stays are booked instantly: the booking is confirmed straight away and held for 30 minutes for you to pay. Other stays are booked on request: the host has 12 hours to accept or decline, and nothing is charged until they accept. Once accepted, you have 48 hours to pay. No hold or time to pay runs past the start of your check-in day. A booking not paid in time, or a request not answered in time, closes and the room is released.
If you cancel a paid booking more than 72 hours before check-in, you get a full refund. Closer to check-in, the host's cancellation policy, shown on your booking, decides: Flexible — a full refund up to 24 hours before check-in; Moderate — half back; Firm — a quarter back; Strict — nothing back. The service charge isn't refunded. Refunds go back the way you paid: to your card (it can take 5–10 working days to show) and, for any part paid with stay credit, as stay credit. A payment that arrives after a booking has closed is refunded in full.
Only guests who paid for and stayed at a stay can review it, once per booking, from check-out day for 14 days. Reviews must be honest and about your own stay. We take out names of the place, addresses, contact details and links, and we may hold back or remove reviews that are abusive, threatening, discriminatory, sexual, share someone's private information or aren't about the stay. We don't remove a review for being negative. Hosts may reply once. Reviews don't earn points or credit. A stay shows a rating once it has 3 reviews.
For questions about these terms, contact us at hello@moveguide.co